The Rightaway service is aimed at anyone who needs to receive their orders as soon as they are placed and their, enquiries and emails soon as they are sent. As well as the ability to respond quickly to customer's requests, Rightaway provides a number of other benefits as an email user which are not available from any other Internet Service Provider (ISP):

  • You are always made aware when messages arrive - you'll never forget to collect your mail again and your customers and correspondents will be impressed at your ability to respond so quickly.

  • Incoming mail may be downloaded to your computer automatically without any involvement on your part - again, messages reach you promptly.

  • You control directly how, when and where messages and alerts are delivered, possibly according to sender address, subject line, message content, message length and more.

  • You can choose to have your emails faxed or sent by normal mail if you do not have access to a computer for a period of time.

  • You can create as many individual email addresses as you wish - one for each member of your organisation.

  • You can send emails to any UK fax number or include fax numbers in the list of recipients You can send text messages to any mobile phone or rented pager.

  • You can choose to have your messages virus-checked before they are downloaded to your computer.

  • You can choose to automatically send a response to all or chosen messages without your involvement.

  • You can allocate email addresses to act as auto-responder addresses to provide an on-line information-on-demand system that can automatically send a response email with the chosen information.

  • You can set up and maintain databases of email addresses for bulk sending of mail to clients, staff members etc.

The Intelligent Agent

The Intelligent Agent is different from other Web or email services because it applies intelligence to the processing of email messages before you receive them. The processing of each incoming email message is controlled by an intelligent agent that is able to make decisions based upon certain attributes of the message.

The decisions made by the agent determine how the message will be sent to you and whether you will receive some form of alert that a message has arrived. In addition, messages can be automatically replied to or can be discarded.The agent is able to take different action depending upon the day of the week, the time of day or even a particular date or range of dates when a message is received. The agent is able to check a number of attributes of an incoming message including:

  • the sender
  • the recipient
  • the appearance of words or phrases on the subject line
  • the appearance of words or phrases in the message body
  • the presence of file attachments
  • the length of the message
  • the virus-checking of the message and its attachments
Depending on the result of the above checks, the agent can deliver the message by one or more of the following methods:
  • an SMS text message alert to your mobile phone or pager
  • an alert by fax
  • an alert by normal mail
  • direct download to your computer by automatically dialling from the Message Centre
  • download you using a standard Internet connection to the Message Centre POP3 server
  • printed delivery of the entire message by normal mail
  • faxed delivery of the entire message
  • automatic forwarding of the message to one or more other email addresses
  • discarding the message so that you do not need to waste time and money downloading it
To ensure that the agent handles messages to suit your working pattern, combinations of all the above checks and delivery options can be set to apply at different times and dates:
  • by day of the week
  • by a date or range of dates
  • by times within the days of the week or date ranges

The Auto-Responder

In addition to the processing of incoming messages described above, the agent is also able to perform the function of an email auto-responder. You are able to allocate any desired number of email addresses. Some of these addresses might be used as normal email addresses for different people within your organisation; others might be assigned as auto-responder addresses.

For each auto-responder address, you provide an associated response message of any desired length. When the agent receives a message for an auto-responder address, it automatically sends a reply email to the sender containing the associated response text.

This facility may be used to provide information on demand allowing automatic dissemination of information sheets, product details etc. You can use also use this feature to automatically send a custom acknowledgement message if emails arrive while you are on holiday or away from the office.

If you need to send information to multiple people from time to time, you are able to set up databases of addresses on the Message Centre computer and use those databases to automatically send emails to all addresses in a chosen database. This should, of course, be done with the agreement of those on the lists, and should not be used for sending unsolicited email shots.

FaxDirect

The Fax Gateway FaxDirect is a feature of the Rightaway service that allows messages to be sent to any UK fax number. Each fax machine in the country has a unique Internet email address comprising the domain name 'fax.maildirect.com' prefixed by the fax number. For example, a message can be sent to the fax number 020 8398 8443 by using its email address '02083988443@fax.maildirect.com'.

Software Requirements

There are no requirements to receive orders, enquiries or e-mails from Rightaway other than a fax machine or mobile phone. Rightaway also has an industry-standard POP3/SMTP server permanently connected to the Internet. If you use this method of sending and receiving emails, you must also have an account with an Internet Service Provider; there are now many Internet Service Providers offering completely free access that work well with the Rightaway server

     © 2003 eSalesUK.com Ltd. All rights reserved. Rightaway is a trademark of eSalesUK.com Ltd
Home